While working for local government, one of the big trends was implementing 311 call centers and I was lucky enough to manage one of these implementations. Unfortunately, these systems can be incredibly expensive with New York City's implementation costing $25 million. I took advantage of the opportunity to create a cost-effective platform designed specifically for local government needs that can be utilized by governments of all sizes.
PublicStuff is a Saas solution designed for local government agencies and helps them improve communication with their residents through online and mobile applications. As the founder, I created the business plan, raised $6.8M and grew the company to 25 people along with a slew of other fun things!
ENTREPRENEURS ROUNDTABLE ACCELERATOR
One of the best accelerators in NYC and honored we were selected to a part of their inaugural class! ERA is a 4 month long incubator program providing seed capital, office space and an extensive and super helpful mentor network.
Interested in applying yourself? Learn more about their program and submit an application here: http://eranyc.com/apply/
GOOD COMPANY VENTURES
Selected to participate in the GoodCompany Ventures program and participate in their big vision.
"We offer a bold new approach to business thats about anchoring global impact with real traction; about scaling this impact by refining transformative business models; about launching dreamers by giving them the tools to do."
MAYOR BLOOMBERG'S DEPARTMENT OF EDUCATION
As the youngest employee to be hired to Mayor Bloomberg's Department of Education, Special Analytics and Projects team. I was responsible for analyzing fiscal and performance data to support the development of fiscal public policy. I also conducted special studies, management inquiries, and managing the jaw-dropping $20B budget.
CITY OF LONG BEACH, ROTATIONAL PROGRAM
With hundreds of applicants, the City of Long Beach offered one of only two management rotational programs for local government at the time. Selected as one of the three candidates, I was able to select three departments to work with.
Public Works: Developed the department-wide communication plan. Designed and managed the website overhaul and public facing communication pieces.
Information Technology: I lead the sourcing, feasibility study and implementation of the City of Long Beach's first 311 system. The project had an ambitious timeline and provided a unique opportunity for the city to increase customer satisfaction and align resource allocation with the community's priorities.
City Manager's Office: I lead the Ergonomics Program, an Energy Management system and Employee Review process. The Energy Optimization study analyzed needs and identified potential opportunities for cost savings through utilizing alternative energy solutions.
TRANSPORTATION SECURITY ADMINISTRATION
At the transportation Security Administration, I created an interactive and dynamic analysis for the first internal management tracking tool. The tool was utilized for staff and travelers and was the first iteration that the department approved. We were able to increase retention by over 25% while improving on every other employee and traveler metric.
US DEPARTMENT OF STATE
Developed guidelines for the content and presentation of risk information and warnings related to international travel. After identifying the major risks posed to travelers, the project examined the existing sources of information on warnings and advisories issued currently by government agencies, free private websites, and subscription services. Surveys of 234 travelers and 10 travel agents, were conducted to characterize the market for travel risk information in terms of potential users’ needs and beliefs. Based on these analyses, the project proposes a two-stage decision making model for issuing travel warnings/advisories, with three levels: low, elevated, or exceptional. Concluding that there is now no single source where travelers can turn for all the risk information that is pertinent, necessary and available, the development of a comprehensive Web site that could gather and collate the most accurate, timely and site specific data available and then present it to travelers. Finally, a prototype website for publishing travel advisories was created, bringing together recommendations for both content and design to make them more comprehensive and accessible to the user. The report was published and is titled "Traveling in a Risky World".
SICHUAN ENVIRONMENTAL PROTECTION AGENCY
During the “Tenth-Five-Year-Plan” period, under the guidance of the Provincial Party Commission and Provincial Government, the provincial environmental protection scheme was carried out with its target aimed at making Sichuan province the strongest province in terms of the economy in both Western China and the ecological screen in upstream Yangtze River. The main mission of the environmental protection scheme in Sichuan during the “Tenth-Five-Year-Plan” period included:
Total Pollution Discharge Amount Control, Industrial Pollution Discharge Satisfying National and Local Standard, Important Municipalities’ Air and Water Quality Satisfying the National Standard
Reinforcing ecological conservation and construction
Improve water quality of the Yangtze River (Sichuan section), Min River, Tuo River and Jialing River to the third class water standard
Improve the air quality of 15 important municipalities to the second level standard
Promote municipal wastewater and solid waste treatment plants construction along with better treatment capability